Troubleshooting
IB Verification Issues
The most common cause of IB verification failure is a mismatched email — the email you used for your broker account is different from your TradeClick login email.
1
Check which email you used
Log into your broker account and check the email address registered there. It may differ from your TradeClick login email.
2
Re-run verification with your broker email
Go through onboarding again and enter your broker email (not your TradeClick login email) when asked to verify.
Go to Dashboard →3
Still failing?
Your broker account may not yet be registered under TradeClick's IB. This can happen if the account was opened directly rather than through our link. Contact support and we will check.
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TradeClick Technologies · v1.0 · 2026