Troubleshooting
A Trade Didn't Copy to My Account
If a trade didn't copy, work through these checks in order.
1
Check your strategy is active
Open your dashboard and confirm the strategy shows as Active — not paused or stopped.
Go to Dashboard →2
Check your broker connection
Go to Settings and confirm your broker account shows as connected with a green status dot.
Go to Settings →3
Check your account balance
Copy trading requires a funded account. If your balance is too low the lot size may calculate to zero and the trade is skipped.
4
Check your risk setting
A very low risk % on a small account can result in lot sizes below the broker minimum (usually 0.01). Try increasing your risk % slightly.
5
Still not working?
Contact support with your account email and the trade details (pair, time, direction) and we will investigate.
Contact Support →Was this article helpful?
TradeClick Technologies · v1.0 · 2026