Help
Browse topics
Getting started
Onboarding, first activation
Broker connection
MT5, TradeLocker, EA setup
Strategies
Risk, sizing, pairs, activation
Account & security
Password, 2FA, data, deletion
Getting started
How long does setup take?

About 5–10 minutes end to end if you already have a broker account. The flow is: pick platform → pick broker (and sign up if needed) → enter your account number → connect via a one-time code → pick a strategy → acknowledge the risk gate → activate.

If you don't have a broker account yet, add 5–15 minutes for the broker's own signup + funding step.

Do I need to fund my account before activating?

You can complete onboarding without funding, but no trades will execute until your broker account has enough balance to meet the strategy's minimum. Each strategy lists its minimum on its detail page.

The dashboard shows a "Connect a broker account" or "Fund your account" banner when something's missing. Funded accounts trade automatically once activated.

Is there a free trial or refund?

TradeClick is free for traders — we earn lot commissions from your broker, not from you. There's no subscription fee, no charge to use the platform, and nothing to refund. Your funds stay with your broker.

Broker connection
Why must I sign up with my broker through your link?

That's how we get paid — without you paying anything. When you sign up through our referral link, the broker pays us a small commission per lot you trade. The broker's pricing for you stays identical; the cost comes out of their side, not yours.

This is also why TradeClick can be free. No subscription, no software fee — we make money only when you actually trade.

Can I use a broker that's not on your list?

The brokers we list are integrated for IB lot tracking, so trades on those accounts make TradeClick free for you. If you connect a different MT5 broker, the platform will still work technically — but we won't earn anything, which is unsustainable long-term.

We add new brokers as partnership deals close. If a specific broker matters to you, email support@tradeclick.io.

What does the Bridge EA do? Is it safe?

TradeClickBridge.mq5 runs on your MT5 terminal and listens for signed instructions from our server. When a strategy fires a signal, the bridge places the order on your broker — exactly as if you'd clicked it manually.

The bridge only does what you've given permission for: trade the pairs you've enabled, with the position size from your risk settings. It never accesses funds, withdraws, changes account settings, or shares your password.

Strategies
Can I run more than one strategy at a time?

Only one strategy runs at a time. You can save multiple strategies to your library and switch between them whenever you want — but only the active one places trades.

Switching is instant: the current strategy stops opening new positions and the one you switch to takes over. Existing open positions stay open and close based on their original strategy's exit rules.

Why is my risk % capped at 10%?

The 3 presets — Conservative (1%), Moderate (3%), Aggressive (10%) — cover the range that matches what professional traders actually use. Most institutional desks risk under 1% per trade.

You can override these via Bot detail → "Set custom risk %" and go up to 50%. The UI flags above-10% as elevated risk and requires you to type a confirmation. Above 20% it shows live drawdown math: e.g., 5 losses at 25%/trade ≈ 76% account drawdown. Use accordingly.

How do I pause or stop a strategy?

From the dashboard, tap the gear icon on your active strategy card → Pause or Stop.

Pause keeps the strategy connected and stops opening new positions. Existing positions stay open and will close based on the strategy's normal exit rules. Stop fully deactivates the strategy. Neither action force-closes open positions — those belong to you at your broker. To close them manually, use your broker terminal.

Account & security
How do I change my password?

Settings → Account & security → Password → enter current + new + confirm. You'll be signed out and asked to sign in again with the new password.

Forgot your current password? Use "Forgot password?" on the login page. We'll send a reset link to your email, valid for 6 hours, single-use.

Can I delete my account and data?

Yes. Settings → Danger zone → Delete account. You'll type a confirmation phrase and re-enter your password. We anonymize your profile (name, email, phone, country) immediately.

Per regulatory and tax requirements, we retain compliance acknowledgments and trade history for 5 years — those records are anonymized but kept for audit. Your funds were never with us; they stay with your broker.

Do you have 2-factor authentication?

TOTP-based 2FA (Google Authenticator, Authy, 1Password) is on the roadmap and coming soon. The setting is visible in Settings → Account & security but currently disabled.

Until then, your account is protected by a bcrypt-hashed password and a 30-day HttpOnly session cookie. If you suspect a compromise, change your password immediately.

Still need help?
Email support
support@tradeclick.io · 24h response
Live chat
Coming soon
Legal & risk disclosures
Terms, Privacy, Risk, Automation
TradeClick Technologies · v1.0 · January 2026